Exchanges

Goods may only be exchanged on the grounds of a fault in the product or for a different size of the same product (in the same colour) Threebyone Pty Ltd does not take responsibility for unsuitability, change of mind or any other particulars.

All exchangeable goods must be approved prior to return. Returns are approved at the discretion of Threebyone Pty Ltd. We will endeavour to exchange approved returns to the best of our ability within reason.

Where a product is no longer available and an exchange is therefore not available, the purchase price you paid will be refunded to you.

Request for exchange must be notified to Threebyone Pty Ltd within 14 days of purchase by emailing shop.neuw@threebyone.com.au or by calling +613 9415 6652.

Returned goods must not have been worn and must be returned in the condition they were received in at the expense of the purchaser.

Goods must be returned with original swing tags attached. Garments that do not have original swing tag attached are not eligible for return.

You may wish to insure goods returned or send returned goods via registered post. Threebyone Pty Ltd is not responsible for returned goods.