Shipping / Delivery

Domestic Shipping - Australia

All shipping to locations in Australia for purchases over $50 is free. We will endeavour to deliver these within 2-5 working days. However, depending on when your order is placed and where your location is, this may vary.

Shipping to locations in Australia for purchases under $50 or items bought on sale will incur a flat rate shipping fee of $9.90. We will endeavour to deliver thesewithin 2-5 working days. However, depending on when your order is placed and where your location is, this may vary.

All orders will be delivered via Australia Post - Express Post Network. This ensures tracking of each parcel.

We will endeavour to ship your orders as promptly as possible. However, duringpeak times and during public holidays this may be delayed.

Where possible, use a work address or address where you will most likely be able to receive the goods in person, when completing your shipping details.

If there is no-one at the delivery address at time of delivery you will be left a note requesting you pick up your parcel from the appropriate Australia Post outlet.

International Shipping

Coming soon.

If you do not receive your order in the time-frames specified above, please do not hesitate to contact our customer service at shop.neuw@threebyone.com.au. We will endeavour to respond to your query within 24 hours if received during working days (excluding public holidays)